Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather details you choose to share. This includes your name, company name, email, phone number, delivery addresses, and specific floral requirements. We also collect payment details when placing orders, though processing is handled securely by our payment partners.

For our corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget parameters to tailor our service to your needs.

Our site automatically gathers certain technical data when you visit, including your IP address, browser type, device information, and on-site navigation. This helps us enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and delivering your flower orders and gift arrangements
• Updating you on order status and delivery timelines
• Providing customer support and replying to inquiries
• Improving our services based on your feedback and preferences
• Sending relevant service updates (with your consent)
• Maintaining records to meet business and legal requirements

We also use aggregated, non-identifying information to analyze market trends and refine our operations. For instance, we might evaluate which arrangement types are most popular in different seasons to better plan inventory.

With your explicit permission, we may share information about seasonal offerings, special promotions, or new services that could interest your business. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data remains within our business ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We collaborate with trusted service providers to help deliver our services, including payment processors, delivery partners, and flower suppliers. These partners are contractually bound to protect your information and use it solely for the specific services they perform for us.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations relevant to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and deploy multiple layers of protection. Our systems use encryption for sensitive data during transmission, secure servers for storage, and regular security updates to guard against threats.

We also implement physical security measures for our offices and limit access to personal information to employees who need it. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted channels that meet industry standards. We do not keep complete credit card numbers on our systems; this data is handled by certified payment processors specializing in secure transactions.

Despite strong security measures, no system is completely risk-free. We continuously monitor and update our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights concerning your personal information. You may request access to what we hold, ask us to correct inaccuracies, or request deletion of your data where permissible by law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal information (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request details about how your data has been shared
• File complaints about our privacy practices

We keep your information only for as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty reasons, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors use our site. Cookies are small text files stored on your device that remember your preferences and enable certain features.

Essential cookies are necessary for proper site functioning – they enable basic navigation and access to secure areas. These cookies do not collect personally identifiable information and are automatically enabled when you use our site.

We employ analytics cookies to see how visitors interact with our site. This helps us identify popular content, improve page performance, and enhance user experience. This data is collected in aggregate form and does not identify individuals.

You can adjust cookie settings in your browser. Note that turning off certain cookies may affect some site features and your overall browsing experience.

Business Transfers and Changes

If CrimsonOrbitWorkshop undergoes major business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would notify you of such changes and ensure your data remains protected under privacy standards aligned with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted in accordance with data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal obligations. When significant changes occur, we will notify you by email or by posting a notice on our website before they take effect.

Minor updates for clarity or administrative reasons may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are intended for businesses and adult consumers. We do not knowingly collect personal information from individuals under 18. If we learn that we have inadvertently collected such information, we will promptly delete it from our systems.

Parents or guardians who believe we may have collected data from their child can contact us using the information below, and we will address the matter promptly.

International Data Considerations

Our main operations are based in United Kingdom, and data is stored and processed within the United Kingdom jurisdiction. Some service providers may process data internationally. When this happens, we ensure appropriate safeguards to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and handling customer data. Our practices stay aligned with evolving privacy standards in United Kingdom's digital economy.